Customer Care

ProTek R/C is determined to deliver products of the highest caliber, but nobody’s product line is 100% perfect. If you happen to receive a defective product, or simply have questions or concerns, do not hesitate to contact us directly through email at [email protected], live chat or by phone. We will do everything possible to provide you with service that not only meets your expectations, but exceeds them.  So rest assured that when you buy ProTek R/C, you are buying a product that is developed through the experience of an incredible team of enthusiasts, and more importantly is backed with the customer support that guarantees satisfaction.

The best way to contact ProTek R/C is to send an email to [email protected]  We will reply to your email as soon as possible.

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Our web store is open for business 24 hours a day to take orders. You can also contact us directly as detailed below:
A Main Hobbies
424 Otterson Drive, Suite 160
Chico, CA 95928
USA
1-800-705-2215 (Toll-Free)
1-530-894-0797 (International or Local)(7am – 6pm PST Monday to Friday)

Warranty Information

 

ProTek R/C Battery Chargers

ProTek R/C guarantees this item to be free of defects in materials and workmanship for one (1) year after original purchase date. The warranty only applies to material or operational defects that are present at the time of purchase; ProTek R/C reserves the right to repair or replace the item. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Power Supplies

ProTek R/C guarantees this item to be free of defects in materials and workmanship for one (1) year after original purchase date. The warranty only applies to material or operational defects that are present at the time of purchase; ProTek R/C reserves the right to repair or replace the item. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Lithium Batteries

ProTek R/C guarantees this item to be free of defects in materials and workmanship for three (3) months after original purchase date. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Nickel Batteries

ProTek R/C guarantees this item to be free of defects in materials and workmanship for three (3) months after original purchase date. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required for to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Tool Bags & Hauler Bags

ProTek R/C guarantees this item to be free of defects in materials and workmanship for three (3) months after original purchase date. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required for to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Tools

ProTek R/C guarantees this item to be free of defects in materials and workmanship for three (3) months after original purchase date. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required for to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Battery Checkers

ProTek R/C guarantees this item to be free of defects in materials and workmanship for three (3) months after original purchase date. Warranty will not cover items that have been modified, disassembled, or otherwise misused according to the item’s instructions. Proof of purchase is required for to submit a warranty claim. ProTek R/C is not responsible for bodily injury and/or property damage that may occur from the use of, or caused by, this item.


ProTek R/C Servos

ProTek R/C guarantees this item to be free of defects in materials and workmanship for one (1) Year after the original date of purchase. All merchandise must be received by our Service Center for evaluation to qualify for warranty repair or replacement.


Warranties are not transferable and are therefore limited to the original purchaser of the unit. Equipment that has been improperly installed, mishandled, abused, or has suffered damaged due to a crash or other causes is not covered under warranty. Items repaired or altered by an unauthorized person or agency is also void of warranty.

Under no circumstances are consequential, collateral or incidental damages covered by the manufacturer’s warranty. This is a limited warranty and gives you specific rights. You may also have rights that apply specifically to your state of residence.

Upon inspection and testing, items that meet warranty standards and are found to have a manufacturer’s defect will be repaired or replaced at no cost at the sole discretion of the Protek R/C Service Center.